Operational Efficiency in Action

Chilemaq is a leading heavy machinery company in Chile with over 25 years of experience in sales and rentals. With more than 4,000 machines across 9 branches in central-southern Chile, they faced operational challenges due to slow, paper-based processes and limited field visibility.

Today, Chilemaq is undergoing a real digital transformation with Eskuad—streamlining workflows, improving communication, and increasing visibility across their teams.

🛠️ The Challenge: Paperwork, Silos, and Manual Effort

Before adopting Eskuad, Chilemaq struggled with:

• Overreliance on paper forms for work orders and inspections.
• Slow communication between field operators, coordinators, and clients.
• No centralized system to track and trace workflows or asset use.
• Supervisors overwhelmed with manual data collection.
• Limited control over key metrics like vehicle use, mileage, and maintenance tasks.

💡 The Solution: End-to-End Digitalization with Eskuad

With Eskuad, Chilemaq revolutionized its operations:

✅ Custom Workflows for Each Operation:

Technicians follow structured workflows for inspections, deliveries, and approvals. Every step is tracked, with clear rules for moving forward, going back, or rejecting entries.

✅ Mobile-First Forms with Photo Support:

Field staff complete forms directly from their phones, with no paperwork and built-in validation.

✅ Real-Time Visibility Across Branches:

Managers can view and act on data from all locations instantly, improving coordination and agility.

✅ Smart Integrations:

Using Eskuad’s API, Chilemaq integrates form data with Excel and Power BI dashboards for advanced analytics and insights.

📈 Results That Matter

In just three branches:

• Over 700 forms submitted monthly.
• More than 200 automated workflows processed every month.
• 100% reduction in time spent on data transcription and report creation.
• New departments adopting Eskuad, with expansion underway.

💬 From Hesitation to Enthusiastic Adoption

“Before, I avoided using the app, and now I love it. At first, I didn’t understand the workflow, but now it’s really smooth. We suggest improvements, and the platform adapts quickly.”

— Juan Ignacio Trango, Technician, Concepción Branch

“Eskuad is not just a tool. It’s like having an extra teammate.”

— Víctor Díaz, Operations Manager

Eskuad continues to empower Chilemaq to lead in their sector—with better workflows, happier teams, and smarter operations.